Two blind women became sole passengers on delayed Southwest flight

Two blind women from Florida recently discovered that they were the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando, saying that society must improve the way it communicates with disabled passengers.

Sherri Brun and Camille Tate traveled together on the Southwest 2637 flight, which was to leave New Orleans on July 14. After almost five hours, the two friends finally climbed their flight, only to discover that they were the only two people on the plane, Fox 35 reported.

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“You are the only two people on this flight because they have forgotten you,” the two women told Brun.

Two blind women from Florida recently discovered that they were the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando. (Fox 35)

Brown and Tate said they had waited for their assigned door, checking the Southwest application for updates. However, without their knowledge, almost all the other passengers had been recorded on a separate southwest flight to Orlando which started earlier from a neighboring door, Fox 35 reported.

According to the The United States Ministry of Transport, airlines must provide rapid and effective communication for passengers with visual disabilities, in particular during delays or relocations and boarding changes a federal law under the Air Access Act.

Brown and Tate said that this requirement was far from satisfied. “No one told us another flight,” said Brun. “We were just waiting at the door, checking the application, like everyone else.”

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Travelers cross Orlando International Airport on September 2, 2023. (Paul Hennessy / Sopa Images / Lightrocket via Getty Images)

“There must be some improvement in the way they communicate with their passengers, especially those who have a handicap,” said Tate.

“We have seen inaccurate accounts that suggest that we have” forgotten “the two customers, or that we have returned an airplane to obtain them,” a Southwest spokesman for Fox News Digital in an email told. “None of these is the case. … Customers were scheduled for theft 2637. Although he ran almost five hours at the end of the day, they remained their same flight number all along.”

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The airline offered each of the women a $ 100 travel voucher in compensation for the delay. (Images Kevin Carter / Getty)

Southwest said that he had offered each of the women a $ 100 travel voucher in compensation for the delay.

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“We apologize for the drawback,” Southwest told Fox News Digital. “Southwest is always looking for means to improve the travel experiences of our customers, and we are active in the air transport industry to share best practices on the best way to adapt to disabled passengers.”