EcoFlow Recalls 25,000 Delta Max 2000 Power Stations Over Fire and Burn Hazard — Here’s How to Fix Yours
EcoFlow is well known for its portable power stations And domestic battery backup options, with many of its products earning spots on our best lists. Unfortunately, not every product is a success and EcoFlow has issued a voluntary recall for approximately 25,030 units of its EcoFlow Delta Max 2000 (Model EFD310) portable power stations in cooperation with the U.S. Consumer Product Safety Commission (CPSC) due to the risk of fire. It’s not a power station that we’ve tested or recommended in the past, but it’s one of the company’s largest capacity models, allowing you to power a wide range of devices.
The good news is that the recall does not require you to return your power station. The problem can be completely fixed with a firmware update that you can do yourself.
Here’s how to do it.
What’s the problem?
According to the CPSC, the Delta Max 2000 power plant could overheat and ignite, posing a serious burn hazard and fire hazard to users and property. EcoFlow has received six reports of power plant fires resulting in property damage totaling more than $850,000.
Which portable power stations are affected?
Affected units were sold for approximately $1,600 on Costco.com, Amazon.com, and Ecoflow.com from July 2022 to May 2025. The affected model number, EFD310, is printed on the nameplate located on the bottom of the product. If you are not sure about the model, you can email EcoFlow customer service (deltamax2000@ecoflow.com) and provide photos of the power plant which will help you confirm. No other models are affected by the recall.
What to do if you have an EcoFlow Delta Max 2000
If you own an EcoFlow Delta Max 2000 (model EFD310), you should stop using the power station immediately until the required firmware update is successfully installed. The fix is a simple over-the-air update via the official EcoFlow app, which takes about 5 minutes.
You can connect to the power plant in the EcoFlow app to update its firmware.
Follow these steps to update your device:
- Turn off and stop using the Delta Max 2000 (model EFD310).
- Download the official EcoFlow app from the App Store or Google Play Store if you don’t already have it installed.
- Open the app, log in or register and connect your Delta Max unit using IOT mode or Direct Connect mode.
- Locate your Delta Max in the device list and verify that the serial number displayed in the app matches the number engraved on the product baseplate.
- Select the device to open its details page, tap the circle icon in the upper right corner to access the device settings page, and select Firmware Upgrade under “Other Settings.”
- Tap “Upgrade Firmware Version” and wait for it to reach 100%. Do not use the power station during this period.
- The upgrade succeeds when the firmware version shows 1.6.2.81.
EcoFlow has provided detailed instructions on how to upgrade the firmware. The process should take no more than 5 minutes.
If the application firmware update fails, you will need to contact EcoFlow customer support for assistance. Contact details are provided below. You may be able to request a prepaid return label from EcoFlow to send to the power station, and the company will perform the firmware update for you and send the unit back.
EcoFlow customer contact:
Telephone (toll free): 833-424-4137 (9 a.m. to 4 p.m. ET, Monday to Friday)
E-mail: deltamax2000@ecoflow.com
Online: Visit the EcoFlow website and click on the “IMPORTANT RECALL INFORMATION and Firmware Update” banner.
