https://www.profitableratecpm.com/f4ffsdxe?key=39b1ebce72f3758345b2155c98e6709c
Business leaders and employees make dozens of communication choices each day, from what to say to how to say it. In a recent research paper, we (three academics) focus on one such small decision—whether to use exclamation points—as a window into how people navigate the mundane choices that characterize so much of day-to-day communication.
