DVLA insists my van was scrapped … that’s news to me as it’s passed its MOT | Consumer affairs

I recently tried to renew the tax on my van, but the DVLA told me that the vehicle had been recorded as rebuilt. It was news for me.

The DVLA insisted that I would take it with my insurer, which confirmed that the vehicle was always insured and on the road.

I was forced to send the proof of this and I was told that the investigation would take at least six weeks, during which the van could not be conducted.

I live in a rural area and I am in account. Since then, I have received another letter from the DVLA appointing the insurance company which brought it back and telling me to contact them.

So, fundamentally, a random company has incorrectly, or perhaps fraudulently, transmitted my contact details, leaving me blocked and the DVLA will not help.

MARYLAND, Aberdeenshire

Not only did the DVLA decrease to help you, but it hurt the name of the notification insurer.

Service complaints were the culprit she appointed despite the fact that no business apparently exists.

You finally discovered that your van was struck off by a complaint processing company in northern England.

He told you that he had confused your van with a vehicle with a similar registration plate. (I contacted the company for a comment, but it did not respond.)

What bothers you and me is that the DVLA will fortunately fell a vehicle on saying an insurer without alerting the recorded goalkeeper.

Even more disturbing, the van was recorded as a rescue in January 2024, since it was successfully taxed once and exceeded two words – a fact recorded on the website of the sister authority of the DVLA, the DVSA.

The DVLA told me that it depended on the information properly provided by the insurers, and that if an error is made, the notification insurer is welcome to let them know.

He refused to comment on your case, but his system now shows your van like Hale and Hearty, and you are legally back on the road.

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