Verizon Says It’s Resolved Massive Outage Across US (Live Updates)

Verizon said late Wednesday that it had resolved a major service outage Wednesday that reportedly affected more than 2 million customers, leaving them unable to use their devices.

In a comment sent to CNET Wednesday evening, a Verizon spokesperson apologized for the outage, emphasizing that it was still ongoing and promised that the company would provide credits to affected customers:

Today we have let many of our customers down and we are truly sorry. They expect more from us.

We are working non-stop and making progress. Our crews will continue to work through the night until service is restored to all affected customers.

We will fix it: for any affected customers, we will provide account credits and share updates soon.

In a previous comment on CNET, Verizon confirmed the outage, saying: “Verizon engineering teams continue to respond to current service outages. Our teams remain fully deployed and focused on the problem. We understand the impact this has on your day and remain committed to resolving this issue as quickly as possible.

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The outage caused the phones to become stuck in SOS mode. Although the outage is slowly starting to resolve, with some users getting service back on their phones, others claim on Downdetector that their phones briefly started working again, then went back into SOS mode. User reports on Downdetector peaked at just over 180,000.

“I heard people were getting service back but couldn’t make calls or do anything, this happened to me here in Tampa, I came back for 3 minutes then immediately went back to SOS,” one commenter wrote. (Disclosure: Downdetector is owned by Ziff Davis, the same parent company as CNET.)

A statement on Verizon’s website currently reads: “Verizon is aware of an issue affecting wireless voice and data services for some customers. We are working to restore service quickly.”

Other carriers like AT&T And T-Mobile were quick to mock their competitor while praising their own services. They pointed out to X that if their customers’ calls aren’t going through, it’s not a problem on their end, but on Verizon’s.

Outages like this, while rare, can render seemingly obsolete technologies like attractive landlineseven in the age of smartphones.