Summary
- Windows 10 erroneously showed end-of-support warnings despite valid ESU or extended support.
- Warning appeared after Oct 14 update, but affected PCs continued to receive security updates.
- Microsoft pushed a cloud config fix; a permanent update will follow to correct the message.
Windows 10 has died—unless you got an ESU extending updates until next year, you shouldn’t be getting them anymore. This makes it all the more confusing that Windows 10 users are seeing out-of-support messages, even when having a valid ESU license.
Windows 10 users who either got an ESU (via paying for it or being eligible to get one for free) or are otherwise eligible for longer-term software support are seeing a message telling them that their Windows 10 computers are not eligible to get any more updates. As a reminder, regular Windows 10 with an ESU will get updates until October 2026, and some flavors of LTSC Windows 10 are getting updates until 2027 or all the way up to 2032 in the case of IoT Enterprise LTSC 2021. So that’s definitely not right.
The error, which appeared after an October 14 update, caused widespread confusion among users and IT administrators who believed their systems were covered for several more years. The erroneous warning appeared on the Windows Update Settings page, stating, “Your version of Windows has reached the end of support.” It goes without saying, of course, that this is an erroneous message. If your PC is correctly enrolled to get more updates, you should still get the updates, regardless of whether it’s telling you if you’re eligible or not.
Since the October 14th deadline for regular mainline Windows 10 updates has passed, though, this will still confuse some users, and understandably so. In the context of a business, it’s even worse, as it could trigger unnecessary service desk calls and administrative work. Thankfully, Microsoft has already chimed in to confirm that the issue was limited to the displayed message. All affected devices, regardless of the warning, were continuing to receive their scheduled security updates.
Microsoft reported that it pushed a cloud-based configuration fix to resolve the issue for many affected devices automatically, which should act as a stop-gap until a more permanent fix arrives in a future update. You’ll have to wait, though.
Source: The Register
