Verizon, AT&T, T-Mobile outages: What services are down

Updated January 14 at 3:55 p.m. ET: T-Mobile released a statement on

“T-Mobile’s network keeps our customers connected and we have confirmed that our network is operating normally and as expected. However, due to the outage reported by Verizon, our customers may not be able to reach anyone with Verizon service at this time.”

This update could explain why some T-Mobile customers reported issues even though the company’s network was fully operational. Users may have tried to call Verizon customers and were unable to complete the call, which they misinterpreted as a problem with their own service.

As of this writing, only Verizon is experiencing a confirmed mobile outage.

Updated January 14 at 2:59 p.m. ET: The Verizon outage appears to be widespread, severe and ongoing, with some mobile users’ phones stuck in SOS mode.

According to Downdetector, the operator is experiencing “a catastrophic breakdown of standard cellular connectivity”, with over 1 million reports (1,053,104) recorded in the last 24 hours. The situation peaked at 17:45 UTC, when Downdetector recorded 178,284 reports in a 15-minute window. (Disclosure: Both Downdetector and Mashable are owned by Ziff Davis.)

According to Downdetector, the highest concentration of Verizon user error reports comes from New York and Atlanta. Significant outage volumes were also recorded in Charlotte, Houston and Dallas, indicating a national event rather than a localized problem. Verizon also added a new social media statement, although it is worded the same as the previous update:

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T-Mobile, meanwhile, said its own network was operating normally. In a statement to Mashable via email, the carrier said:

“T-Mobile’s network keeps our customers connected and we have confirmed that our network is operating normally and as expected. However, due to the outage reported by Verizon, our customers may not be able to reach anyone with Verizon service at this time.”

There has been no official comment from AT&T yet.

A major telecommunications outage occurs, with a wave of error reports indicating widespread service outages at Verizon, AT&T and T-Mobile. In particular, many Verizon customers are reporting that their phones have gone into SOS mode, even though they should still be able to make 911 calls via satellite.

According to Downdetector, user error reports began to increase around 11:55 a.m. ET on Wednesday. (Disclosure: Both Downdetector and Mashable are owned by Ziff Davis.) While some users on the AT&T and T-Mobile networks have also reported issues, Verizon customers appear to be most affected by the disruption. On X, “Verizon” quickly began trending as users tried to figure out what was going on.

As the outage is still developing, details remain limited. So far, Verizon is the only carrier to publicly acknowledge the problem.

In a post on

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This same message was repeated in replies to several users who tagged Verizon Support for help. Mashable reached out to Verizon for comment and we received the same message previously posted on social media.

Downdetector rated Verizon’s outage as “very high” and the service received a peak of 178,284 error reports in a 15-minute window on Wednesday afternoon. In total, Downdetector claims to have received more than 1 million user error reports from Verizon. Of these users, 59 percent reported “cell phone outage,” while 34 percent reported “complete signal loss.”

Downdetector also reports that error reports from Verizon users have increased in New York, Houston, Atlanta and Charlotte in particular.

In a response to X users, T-Mobile said it is not currently experiencing any widespread coverage issues on its network.

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This story is developing and will be updated as necessary…