Amazon’s Alexa is a Mashable Readers’ Choice Award winner: Here’s why

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You can’t have a conversation about smart home devices without including Amazon’s Alexa in the picture. By 2025, the number of Amazon Echo users is expected to reach approximately 69.9 million, and by 2024, the Echo will be the most popular smart speaker in the United States, according to Electro IQ.

We asked our readers about the smart home products they use, and Amazon’s Alexa was among the most used smart assistants.

How Mashable Readers Rate Amazon Alexa

In our Readers’ Choice Smartest Home survey, we asked readers to rate their Amazon Alexa devices on a scale of 1 to 10 (10 being best) on several factors, including voice recognition, smart home controls, and programmable actions. Here’s how Amazon fared against the competition. (Interact with the graphic below by clicking the arrow buttons or using the drop-down menu.)

Alexa User Testimonial

Mashable readers have reported that their Alexa devices are easy to use and rarely experience problems.

“Overall, I found the Alexa system to be 99.9% reliable. On rare occasions, it will not pick up a command to turn a light on or off. Its answers to questions beyond general knowledge are not solid (Google is much better), but sufficient for most everyday things,” one respondent wrote.

A common complaint among those surveyed is that Alexa’s voice recognition is inconsistent, saying that it sometimes starts speaking without being addressed or that it can sometimes go unresponsive. Regardless, respondents praised Alexa’s integration with other smart home products.

“I had a pretty good experience with Amazon Alexa,” one respondent said. “One of the best moments was when I set up my smart home with Alexa and connected everything from lights to thermostats to smart plugs. It was so easy to control everything with just my voice. For example, I could tell Alexa to turn off the lights or adjust the temperature, which made life much more convenient, especially when my hands were full.”

Others appreciated the updates and user experience improvements: “One thing that tickles me about Alexa is that she responds to me with the same audio level that I use to talk to her. If I whisper a command, she whispers back. It’s a thoughtful UX detail that I wouldn’t have expected.”

Amazon Alexa scored 7.8 on our 10-point scale for how likely respondents were to recommend the brand. One survey respondent, who gave Alexa a 9 in overall satisfaction and likelihood to recommend, said: “I would recommend and purchase more Amazon Echo devices in the future. »