Tamilnad Mercantile Bank adopts Oracle Fusion Cloud to boost efficiency | Company News
Tamilnad Mercantile Bank (TMB), one of India’s oldest private banks, uses Oracle Fusion Cloud Applications to support its mission of providing technology-driven, efficient and ethical banking services. With Oracle Fusion Applications for finance, human resources and customer experience, TMB unified its core operations and leveraged AI to automate processes, increase productivity, reduce costs and improve the employee and customer experience.
Founded in 1921, TMB today serves over 5.6 million customers across India, with over 600 branches and 5,000 employees. In a competitive and rapidly evolving digital banking landscape, TMB needed to abandon its legacy systems and adopt a scalable cloud platform to accelerate automation and efficiency as it grew. After careful evaluation, TMB decided to move its finance, HR and customer experience processes to Oracle Fusion Applications.
“As we reimagine the way our bank operates and serves its customers, we knew we needed a modern, agile and intelligent foundation,” said Salee S. Nair, managing director and chief executive officer of Tamilnad Mercantile Bank. “Oracle Fusion Applications has helped us consolidate systems and automate key business processes, improve insights, and build an AI-driven foundation to strengthen our operations. Oracle’s built-in AI and quarterly updates allow us to grow efficiently and better serve our customers.”
With Oracle Fusion Applications, TMB has standardized on a single integrated suite for finance, human resources and customer experience. With Oracle Fusion Cloud Enterprise Resource Planning (ERP), TMB increased productivity, reduced costs and improved financial controls, while Oracle Fusion Cloud Human Capital Management (HCM) improved the employee experience and expanded workforce insights. For example, AI agents such as the Leave and Absence Policy Advisor Agent provide real-time, personalized guidance to TMB employees, helping them navigate company leave policies and reducing administrative burden. Additionally, Oracle Fusion Cloud Customer Experience (CX) helped TMB improve sales efficiency and improve customer service.
“As customer expectations continue to evolve, long-established banks must modernize the way they operate while preserving the trust and relationships they have built over decades,” said Shailesh Singla, vice president of cloud applications at Oracle India. “With Oracle Fusion Applications, TMB leverages embedded AI to streamline finance, HR, sales, and service to drive productivity and improve the employee and customer experience. It’s an example of how AI can enable a centuries-old organization to confidently evolve for the AI era.” Implementation was managed by members of the Oracle Partner Network, Deloitte for Finance and Customer Experience, and Kovaion Consulting for human resources.
