The Dexcom Continuous Glucose Monitor Receiver Recall: What You Need to Do to Stay Safe
Some of the continuous dexcom glucose surveillance receptors have been recalled due to dysfunctions of the speakers, which can make you miss alerts or alarms for dangerous blood sugar. According to the class that I remember, there were 112 complaints worldwide, with 56 injuries reported, since May 2025.
Mail an alert from your continuous glucose monitor can cause health consequences such as vomiting, convulsions, loss of consciousness and hypoglycemic or hyperglycemic symptoms.
Some dexcom G6, G7, One and One Plus receivers are included in this recall. One and One Plus receivers are available outside the United States.
Dexcom is one of the most popular glucose monitor brands, and many people with diabetes use Dexcom devices to follow their glucose levels in real time.
According to the Dexcom update, even without the audio output of the speaker, your receiver will always alert you by vibration and visual prompts. However, it is not so useful that many people keep their receivers in their pockets or bags. People who use the mobile application for the values, alerts and alarms of glucose can always do it without interruption.
If you have a DEXCOM continuous glucose instructor, here is what you should do now
A continuous glucose monitoring system has three parts: the glucose sensor you wear, a transmitter and the small receiver you keep for alerts. The receiver is recalled, not the sensor you wear, so you should not expect the readings you get from your device to be inaccurate.
If you are using a DEXCOM continuous glucose monitor, see the full list of devices assigned to the model and serial number. You can also go to the Dexcom website to see if your device is assigned. These figures are at the back of your receiver.
If your device is assigned, contact Dexcom immediately for a free replacement. Continuous glucose monitors are not something that you can simply stop using, so it is essential to place your replacement order as soon as possible. Remember that while you are waiting, there is a chance that your receiver speaker does not work properly and that you will not be alerted with a sound of tips or drops in your blood sugar.
You must regularly test the speakers each time you charge your receiver. When you connect the receiver, the speaker test screen will appear for a few seconds. To test your sound, follow the instructions on the screen. If it is not beep, it is time to contact Dexcom. Remember that it is important to continue testing your speaker over time. Checking it once does not mean that it cannot fail in the future. Even if your device is not a sub-transformation, it is a good habit to have.
You can also test the speaker of your receiver at any time via the device menu. For support during this recall, contact the technical support ofxcom at 1-844-478-1600.
