The French start-up making community part of every delivery

The French start-up Tut Tut has just recorded its stage of a millionth delivery, bringing the efforts of the local community to the world of online order.

Similar to popular carpooling applications, the cowshipping service shares resources between neighbors within a radius of 30 km. In a word, people can use the platform to pay the neighbors to pick up and deliver goods.

Founded in 2021 by Vincent Chabbert, Tut Tut now has 300,000 users across the country. Many often use their daily journey to deliver packages, gaining a small sum in the process.

The company claims that its collaborative service offers lower costs and lower emissions, while providing a positive social impact by connecting people through communities.

Those who want to become “co-transports” can register to deliver packages, be it grocery store, flowers or furniture.

“They finish work, they will make purchases for themselves, they can also shop for someone else, and they deliver it to their neighbors,” said the director general of the company, Pierre-Etienne Montenot. “It’s like the spirit of Blablacar (application of French carpooling), but with the sharpness and the execution of Uber,” he added.

Once a customer needs delivery in his neighborhood, co-transporters can accept the order on the application and take the package. According to TUT TUT, customers can choose the delivery time and the system supported by AI selects possible “co-transporters” depending on their availability and location.

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The platform focuses on the optimization of daily trips, allowing tasks to be carried out in fewer travel and therefore a reduction in emissions. As it is informal, the service is also open seven days a week.

What seems to distinguish this service from other services like Uber, however, is that it cannot be transformed into a full -time job.

What the “co-transporters” gain is a small supplement, more like a tip.

“So the point is very low, and it is very important for us because we do not want it to be a job,” said Montenot.

Co-transporters are limited to three deliveries per day and € 250 per month. Each time, they earn between 5 and 15 €, depending on the distance and size of the package.

Those who register to participate in this collaborative service are often retirees or people close to retirement, who seek to maintain a “social activity” while meeting new people and helping others, said Montenot. He added that “some only deliver when they see that a disabled person needs help”.

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In France, the collaborative delivery model seems to work. Tut Tut’s delivery volume doubled between January and August in 2025, reaching a million.

Montenot was a European logistics director at Amazon before joining the company this year, and he pleads to reinvent the relationship between the community and electronic commerce.

“We cannot change the rise of electronic commerce, electronic commerce will grow, but we must make sure that we are strengthening our community because it is so important. Otherwise, we will just stay at home, order, get things … We have to strengthen our neighborhood,” he said.

TUT TUT takes commission fees of 25 to 30% of each delivery, and this is funded by the income of more than 4,000 partner stores, including Carrefour, Auchan, Leroy Merlin and Intermarché.

According to the director, retailers agree that they can save on delivery costs if they conclude an agreement with Tut Tut. Montenot also noted that supermarkets were eager to support low -emission solutions and facilitate a community project.

“If it is, for example, less than five kilometers, we will take € 8, and this total, we will give 5 € to the person who makes the delivery,” said Montenot.

Tut Tut is making a profit this year this year, according to his forecasts. And the company is already looking at new markets. TUT TUT plans to extend its cowshipping service in Spain and Italy throughout 2026.

“We want to be the leader in Europe until the last kilometer,” said the director.

Montenot nevertheless explained that challenges remain, declaring that the German market is “not entirely ready for this”, while the British market could prove to be too mature and digitized for the community approach of Tut Tut.

The required investment could be 2 to 3 million euros, but the company told Euronews that it had several offers and can afford to refuse the Hedge Funds.

“Every day, we receive emails and messages from people who wish to invest in our business,” said Montenot.

“Power is that we are not creating additional emissions, that we build communities and that we are very flexible. I think these three things are what is necessary in Europe and in the world to mitigate the power of electronic commerce,” concluded the director.