To Change Company Culture, Start with One High-Impact Behavior

Behavior is at the heart of almost every workplace challenge, from leadership and fair decisions to high performance and AI adoption. But how should organizations go about influencing behavior? Most HR and leadership teams follow an intuitive model: they inform and inspire through education and communications campaigns, and build capacity through training and development programs. At first glance, this seems like a foolproof strategy. After all, if people are informed that change is good for them and if they are given the capabilities to make that change, then change will surely happen.