Visible Is Also Offering a Credit for This Week’s Verizon Outage
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After Verizon’s unexpected nationwide outage on Wednesday, the carrier came out yesterday in an attempt to save face, saying it was offering a $20 credit to all myVerizon app accounts. Now its low-cost subsidiary, Visible, is also trying to redeem itself.
As spotted by 9to5Google, Visible is sending its customers the following message, promising a $5 credit on their next bill as an apology for the outage:
Yesterday we let you down and we are sorry. We’re offering you a $5 credit toward your next month of service, which can be used after January 16 by paying online with a credit card. This credit is not intended to compensate for what happened. But it’s a way to recognize your time and show that it matters to us. If you are still having connection issues, please restart your device (turn it off and on again).
The amount may be smaller, but it seems a bit more convenient to claim, since it appears you can apply it while paying your bill (although I can’t make any promises to people using autopay). Like Verizon’s offer, it also doesn’t seem to differentiate between those affected by the outage and those who weren’t, as one Reddit user noted.
Some comments from other Visible subscribers on Reddit pointed out that they hadn’t received the text yet, although I suspect that’s due to a slow rollout more than anything else, as textless users who contacted customer support were also able to confirm that they had been offered the $5 credit. I’ve reached out to Visible to confirm if the $5 credit applies to everyone and will update this post as soon as I hear back (I also asked if it would be applied to automatic payments).
As for why the payment is so much lower, it’s probably due to the cost difference between Verizon and Visible. Verizon said it based its $20 payment on the price of “multiple days of service” and, frankly, those same days cost a lot less on Visible.
What do you think of it so far?
Although Visible uses the same network as Verizon, it sets itself apart by giving its users lower priority when logging in, allowing it to offer unlimited plans starting at $20/month. Prices range up to $33/month, but essentially $5 goes a lot further on the low-cost network, meaning they’re a similar value to $20 for a proper Verizon plan.
Whether that’s a reasonable price for an unexpected day of spotty connectivity is up to you.
