Verizon says its service is back after a 10-hour outage

Verizon’s network is experiencing technical issues that are affecting wireless calls and data. Verizon customers on

Based on the experience of Verizon users on Engadget staff, the affected services appear to be wireless calling and data. Text messages continue to be sent normally, at least for some users. On DownDetector, reports of a Verizon outage began piling up around 12 p.m. ET and numbered in the hundreds of thousands at their peak.

DownDetector also shows spikes in outage reports on competing networks like AT&T and T-Mobile, but in terms of magnitude, they are much smaller than the problem Verizon is facing. For example, Verizon peaked at 181,769 reports, while AT&T’s had only 1,769. The difference between the two is large enough that these AT&T reports could have come from people trying to contact Verizon customers and thinking their home network was causing the problem.

In a post on the cell phone provider’s X news account, Verizon acknowledged problems with its network. “We are aware of an issue affecting wireless voice and data services for some customers,” Verizon wrote. “Our engineers are engaged and working to identify and resolve the issue quickly. We understand the importance of reliable connectivity and apologize for the inconvenience.”

Based on DownDetector’s outage reporting map, Verizon’s network issues appear to be concentrated in major cities in the eastern United States. The majority of reports appear to come from Boston, New York and Washington DC, although the map also shows growing hot spots in Chicago, San Francisco and Los Angeles.

At 2:14 p.m. ET, Verizon shared on X that its engineering teams “remain fully deployed” to work on resolving the outage. The company did not say when the issue would be resolved or how many of its customers are currently affected. Reports on DownDetector have declined since their peak at 12:43 p.m. ET, but thousands of Verizon customers are still noticing issues with the service.

As of 3:09 p.m. ET, Verizon had yet to share more information about the recovery of the company’s cellular network. Some Verizon customers on

As of 4:06 p.m. ET, nearly two hours since the company’s last statement, at least one Engadget staff member reports that their service has been restored. However, connectivity issues are still affecting Verizon customers. DownDetector received over 55,000 outage reports as recently as 3:47 p.m. ET.

Verizon posted at 4:12 p.m. ET that work continues to resolve the outage, but the issue has not been completely resolved. According to the company, its team is “actively working on the ground to resolve the current service issue affecting some customers.”

As of 4:52 p.m. ET, Verizon’s network has been experiencing issues for about four hours, making today’s outage almost as long as the last major outage the company experienced in 2024. As with this 2024 outage, Verizon has yet to share the exact cause of the issues with its network. Without an official update, it can be assumed that the company is still working on a fix.

As of 5:41 p.m. ET, DownDetector’s latest count still shows more than 46,000 people reporting issues with Verizon’s network. According to the platform’s map, these are the same cities that file the bulk of outage reports, although the reports appear more diffuse than before as news of the outage has spread across the country.

At 6:20 p.m. ET, the situation was much the same. Tens of thousands of users (including Engadget editors) still don’t have proper service, and Verizon hasn’t updated its customers since 4:12 p.m. ET. There are intermittent reports of service coming back and then failing again, but apparently no real fixes have been deployed.

At 10:20 p.m. ET, Verizon announced that the outage had been resolved and encouraged subscribers still experiencing issues to restart their devices to reconnect to the network. The company also said it would issue account credits to affected customers.

T-Mobile and AT&T have confirmed that their own networks are not affected by the problems facing their competitor. In an article on X, T-Mobile said its network is “operating normally and as expected.” Meanwhile, AT&T says that for any of its customers experiencing problems, “it’s not us…it’s other people.”

Update, January 14 at 7:25 p.m. ET: This article was published as a developing story and was updated several times over a period of approximately seven hours. These updates were additive and marked with a timestamp in the article. As of this writing, Verizon is still down for tens of thousands of users, and the company’s support team hasn’t posted an update on the situation in over three hours. Happy Wednesday!

Updated January 14 at 10:39 p.m. ET: This story has been updated to add the latest update from Verizon that the outage has been resolved.