NZXT agrees to let customers keep their rental PCs in class-action settlement
The complaint also claimed that the plaintiff received a desktop computer with an RTX 4090 instead of the expected RTX 4080 Super. Additionally, he alleged that a Fragile representative told a plaintiff that he could purchase the PC after renting it. This is despite the fact that an NZXT representative has already confirmed via Reddit that Flex is not a rent-to-own program.
Settlement agreement
Instead of a trial, on April 7, NZXT and Fragile reached a settlement agreement [PDF] for a class of 19,322 clients [PDF]as first spotted by Gamers Nexus. The terms of the agreement are pending approval by a judge.
The deal would allow certain customers to own the PCs they rented if they meet certain conditions, including if they signed up for Flex on or before 2024 and never received an upgraded PC, or if “their accounts are more than 90 days past due as of March 30, 2026 and they signed up for the NZXT Flex program between October 29, 2024 and June 1, 2025.” The value of the PCs that users can keep is “approximately” $1,216,129.02, the agreement states.
The remainder of the proposed settlement consists of a $923,117.92 debt forgiveness pool that will provide up to $5,000 to members who are 90 days past due, plus a settlement fund of $1,450,000.
Finally, NZXT agreed to change its business practices by attempting to “prohibit social media influencer advertising campaigns from making claims that customers have an ownership interest in NZXT Flex PCs”, using different brand names for its rental PCs and ownable PCs (something NZXT has done since December 2024).
The PC company also committed to providing “accurate specifications and performance statistics” for its rental PCs and asking customers to confirm that they are aware that Flex is not a rent-to-own program before subscribing.
Finally, NZXT will update Flex’s website to “clearly” inform customers that they can use software to transfer their data from one rental PC to another rental PC for free.
NZXT has agreed to maintain these practices until December 31, 2027.
Ars Technica contacted NZXT for comment but did not receive a response prior to publication. We will update the story if we receive a response.
