Voice and data services down for many customers
Verizon’s network appears to be experiencing technical issues that are affecting wireless calls and data. Verizon customers on
Based on the experience of Verizon users on Engadget staff, the affected services appear to be wireless calling and data. Text messages continue to be sent normally, at least for some users. On DownDetector, reports of a Verizon outage began piling up around 12 p.m. ET and numbered in the hundreds of thousands at their peak.
DownDetector also shows spikes in outage reports on competing networks like AT&T and T-Mobile, but in terms of magnitude, they are much smaller than the problem Verizon is facing. For example, Verizon peaked at 181,769 reports, while AT&T’s had only 1,769. The difference between the two is large enough that these AT&T reports could have come from people trying to contact Verizon customers and thinking their home network was causing the problem.
In a post on the cell phone provider’s X news account, Verizon acknowledged problems with its network. “We are aware of an issue affecting wireless voice and data services for some customers,” Verizon wrote. “Our engineers are engaged and working to identify and resolve the issue quickly. We understand the importance of reliable connectivity and apologize for the inconvenience.”
Based on DownDetector’s outage reporting map, Verizon’s network issues appear to be concentrated in major cities in the eastern United States. The majority of reports appear to come from Boston, New York and Washington DC, although the map also shows hot spots in Chicago, San Francisco and Los Angeles.
At 2:14 p.m. ET, Verizon shared on X that its engineering teams “remain fully deployed” to work on resolving the outage. The company did not say when the issue would be resolved or how many of its customers are currently affected. Reports on DownDetector have declined since their peak at 12:43 p.m. ET, but thousands of Verizon customers are still noticing issues with the service.
As of 3:09 p.m. ET, Verizon had yet to share more information about the recovery of the company’s cellular network. Some Verizon customers on
As of 4:06 p.m. ET, nearly two hours since the company’s last statement, at least one Engadget staff member reports that their service has been restored. However, connectivity issues are still affecting Verizon customers. DownDetector received over 55,000 outage reports as recently as 3:47 p.m. ET.
Verizon posted at 4:12 p.m. ET that work continues to resolve the outage, but the issue has not been completely resolved. According to the company, its team is “actively working on the ground to resolve the current service issue affecting some customers.”
T-Mobile and AT&T have confirmed that their networks are not affected by the issues facing their competitor. In an article on X, T-Mobile said its network is “operating normally and as expected.” Meanwhile, AT&T says that for any of its customers experiencing problems, “it’s not us…it’s other people.”
Verizon’s last major outage was in September 2024, when the company’s network faced connectivity issues that lasted for several hours. This outage also impacted users’ ability to make calls.
This is a developing story. Our team will make frequent updates as new news arrives…
